Customer Stories

Explore how we helped tour operators, travel agencies, and DMCs succeed and improve the way they work with Lemax

Asian Trails

DMC, Thailand, Asia

Highly automated process, fully loaded product database, functional operations, and quoting – all-in-one

Singita

DMC, South Africa

Reduced margin for error, user-friendliness, and increased efficiency and productivity

Hidden Iceland

Inbound Tour Operator, Iceland

Significant revenue growth, streamlined processes, and improved conversion rates

No.8 Tours

Tour Operator, New Zealand

43% growth in the number of sold tours, contributing to the 20% growth of their profit since they started using Lemax

Albatross Tours

Tour Operator, Australia, NZ

They got a reservation system they can trust, eliminated countless spreadsheets, and improved managing Covid-19 related situations

My Costa Rica

Travel Agency

My Costa Rica can now produce itineraries 3x faster, easily manages tours, and they had an increase in revenue of 35%

ClassicGolf

Tour Operator, Denmark

ClassicGolf eliminated errors from daily business, stopped losing money, and this directly impacted their revenue and cash flow

Luxury Slovenia

DMC, Slovenia

Automated their core operations, reduced time spent on administration – a better experience for Customers and Partners

Booking integrated operators have 4X better conversion rate!

Booking integrated operators have about a four times better conversion rate on our site than the manual operators. These 15% of our integrated operators are driving 60% of our overall business. The efficiency gains for the tour operator are enormous!

Nico Trieb

COO
Austria

You need a connected business to scale confidently!

You reach that point when you simply start breaking the hot limits of Google Sheets, and we knew something needed to change. And we realized we don't need better tools; we need a connected business to be able to scale with confidence.

Niel Koekemoer

CTO, Tour Axis
UK

It’s all automated and our teams love it!

We've got TourRadar running for Explore and the TourRadar and Lemax integration. We don't touch a booking that comes from TourRadar into Lemax. It gets booked, it comes through and it goes out to the customer - it’s all automated.

Craig Randell

Group Director of IT
UK

A strong sense of connection and partnership

Just knowing that we have that point of contact is really reassuring. It creates a stronger sense of connection, support, and partnership - something that wouldn’t exist in the same way if that person weren’t there.

Scott Drummond

Managing Director and Co-Owner
Iceland

Customer Success Program Customer Stories

The Lemax Customer Success Program is designed to unlock our clients’ full business potential. As your business grows, you may encounter unique challenges that require specialized expertise and support – we’re here to provide it! Read more about the Lemax Customer Success Program here.

Singita

DMC, South Africa

Streamlined day-to-day operations, deeper and more effective use of the platform, and continuous refinement that keeps unlocking value

Hidden Iceland

Inbound Tour Operator, Iceland

Responsive and pragmatic partnership with a defined list of improvements turned into results

40+ satisfied customers worldwide rely on our travel software for tour operators, travel agencies and DMCs