Company type:DMC
Company location:South Africa
The Lemax Customer Success team has truly elevated our experience from that of a typical client-provider relationship to a valued partnership. We’ve collaborated closely to find the best possible solutions to any challenge. This proactive approach has made all the difference, reinforcing the sense that Lemax is fully invested in our success.
Singita operates a complex model – balancing intricate promotions, a low-cost/no-charge department, tailored commission structures for travel agents, and nuanced child policies – so certain configurations were hard to prioritize and execute alone.
Through Lemax’s Customer Success Program, a dedicated Customer Success Manager set a steady cadence of catch-ups, offered hands-on walkthroughs of features, and collaborated on creative, business-fit solutions when edge cases arose.
The relationship feels like a true partnership: issues specific to Singita’s business are raised, discussed, and resolved with individualized attention. The result is streamlined day-to-day operations inside Lemax, deeper and more effective use of the platform, and an ongoing rhythm of continuous refinement that keeps unlocking value.