Lemax Customer Success Program

Lemax Customer Success Program is designed to unlock our clients’ full business potential. As your business grows, you may encounter unique challenges that require specialized expertise and support.

Our Customer Success Programs are designed to meet these needs by providing a dedicated team of professionals, including Customer Success Managers and Customer Care Experts, who act as your trusted advisors.

These programs offer key benefits:

  • Personalized Support: Tailored guidance from experts who understand your business goals and help you optimize the Lemax system to meet your company’s evolving requirements.
  • Enhanced Efficiency: Collaboration with our team to streamline operations, implement best practices, and identify automation opportunities to maximize system efficiency.
  • Dedicated Assistance: Ongoing support with a single point of contact for training, updates, and troubleshooting, ensuring a smooth and productive experience.

With our Customer Success Programs, you’ll have the resources and expertise needed to overcome any challenges your business might stumble upon and drive continued success.

Fine-tuned sales process and improved conversion rates

Before, tracking the number of unrealized inquiries was hard. There was no reliable way to assess the value of incoming inquiries or how many were converting. Lemax has helped us evaluate the quality of incoming inquiries and fine-tune our sales process accordingly, which contributed to improved conversion rates.
Scott Drummond
Scott Drummond

Managing Director & Co-Owner
Iceland

User-friendly software and great support

Lemax is really intuitive and efficient. We enjoy working with the itinerary-building system. We feel like the Lemax team is a part of our team, and we get good support. Onboarding new people is easy because it is intuitive, forward-thinking, and efficient. It's been a seamless process. 
Alison Street
Alison Street

Revenue Manager
South Africa

Expat Explore and Lemax’s partnership is built on the shared core values

There are two main reasons we picked Lemax. Obviously, the software itself needs to work. But most importantly, we felt that there's a good connection in terms of sharing the same core values - trustworthiness, openness, and always being ready to help.  It's essential for us to share these values with our partners. 
Nico Costerus
Nico Costerus

Head of Finance
Expat Explore Travel, UK

Lemax’s detailed and professional approach has been impressive

It has been a pleasure working with Lemax. Their detailed and professional approach during the sales and implementation process has been impressive and reassuring. We look forward to our teams working on the system and the positive impact it will have on our business.
Kim Anderson
Kim Anderson

Product Manager
Singita, South Africa

Lemax brings high level of automation

What has really been a game-changer for Asian Trails since day one is the ability to have a competent counterpart who understands our requirements. We chose Lemax, as one of the reasons, for a high level of automation - auto-confirmations to suppliers, auto-invoices, auto-itineraries, you name it!
Marcel Grifoll
Marcel Grifoll

Group CFO
Asian Trails, Bangkok, Thailand

Another member of our team that can actually do more than five people

My Costa Rica can now produce itineraries 3x faster and we had an increase in revenue of 35% since started using Lemax! It’s a great comprehensive platform that allows you to do all different things, not just itineraries, managing products and partners, analyzing revenue, but much more.
Jason Bateman
Jason Bateman

General Manager
My Costa Rica, Costa Rica

We have a reservation system that we can trust again!

From the start, we were working together as partners with the same goal. The ability for us to customize areas of the system allowed us to adapt as things changed and to manage the process in the system on both sides of the world removing the need for spreadsheets and emails bouncing back and forth.
Hannah-Jane Ellery
Hannah-Jane Ellery

Group Project Manager
The Albatross Group, UK, AU

No.8 Tours grew the number of sold tours by 43% since using Lemax

Lemax allowed us to add more tours, which had a direct impact on our business by ensuring additional revenue. With a 43% increase in the number of tours, our profit has grown by 20% since using Lemax. We were safe to invest in increasing not only the total number but also the quality of our tours.
Andy Somerville
Andy Somerville

Co-founder and CEO
No.8 Tours, New Zealand

Using Lemax for FITs now shows it’s strong side

Using the product over a year now I can clearly see the benefits, especially using Lemax for FITs now shows it's strong side. Cloud a.k.a. "anytime everywhere" is something I like the most about this software. And we love the people working for Lemax.
Oliver Riefler
Oliver Riefler

Founder
SETT Worldwide, Germany

User friendly. Effective. With a dedicated support team!

Lemax support team are well versed in travel and implementation was a huge pleasure dealing with such a dedicated, knowledgeable team who find solutions on our behalf for every permutation. Loading of the system is easy and logical. The software is user-friendly and effective.
Elaine Durr
Elaine Durr

Operations Director
World Leisure Holidays, South Africa

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