We believe that software implementation is more important than the software itself!
Smoothly switch from the old system
Switching software is a real headache. That’s why our team assists you in switching from your old system to Lemax with ease.
Avoid gaps between your processes and the new software
To avoid Lemax not covering some parts of your business process, an in-depth analysis of all your processes is conducted during the sales process and especially when commencing implementation.
Continue using your existing dataset
Our team assists in importing data from your existing software solution, which means you can continue to work with Lemax unhindered.
Onboard with our travel industry experts
Our implementation consultants are experts in the tourism industry with each team member going through a rigorous onboarding process and learning not only the software and its implementation but common processes and practices in the travel industry.
Take advantage of our expertise and experience in project management
A huge difference exists between software training and implementation. Our experience has shown that learning and implementing software on your own is not the best approach. Software implementation is much than just training, as it requires integration with other software providers, websites, mapping of processes into the software, customization of documents. That is why project management is a necessary skill in successfully implementing software.
We are especially proud of our implementation process and our team which is highly experienced in project management, software implementation and the tourism industry. For the last 15 years, we have successfully on-boarded numerous customers and are constantly evolving our implementation procedures.
Your success is our key goal
When you purchase our system, you will be assigned an implementation consultant responsible for your project who will take care of the post-sales process. The implementation team will fully meet all the expectations you had before the implementation process, helping you become successful and meet your business goals with Lemax!
BASED IN THE
Training and Consulting
We have an individual approach based on your business’s real examples.
Our most important training goal is to map your business processes onto the Lemax software and teach your employees to use the software. We have an individual approach because we understand that your travel business is unique!
After the initial meeting and once we are familiar with the business process in your travel company, we customize a training schedule that meets your needs. Training sessions are divided into your different company departments. Our trainings are not general, and we always provide our clients with the best possible training using examples from your business world (your company’s specific hotel price list rates, excursions, transfer rates and the like).
After completing training, your company will understand how the new software should be used and how it works in real life situations.
We will get you up and running and become your partner as you continue to grow.
We provide effective support from our in-house employees that understand your specific issues. No autoresponders and untrained support people.
We assist Lemax users on a daily basis. Our customer support services help resolve specific issues relating to the system. Customer support is provided over the telephone, by e-mail, Skype or live support software on our support website.
We maintain an extensive knowledge base on our support portal support.lemax.net where customers can browse through how to guides, FAQ and helpful articles on using our software.
Expat Explore and Lemax’s partnership is built on the shared core values
The concept of it being a partnership was one of the deciding factors
The Lemax Team is proactive and trustworthy!
The Lemax team is incredibly responsive. While many tend to focus solely on sales, at Lemax, the system provides a service to every department. The teams are very organized and trustworthy. I truly felt like we were in good hands all along the way.