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Customer Stories

Explore how we helped tour operators, travel agencies, and DMCs succeed and improve the way they work with Lemax

Lemax allowed us to add more tours, which had a direct impact on our business by ensuring new, additional revenue. With a 43% increase in the number of tours, our profit has grown by 20% since using Lemax.

Andy Somerville
Andy Somerville
Co-founder & CEO

It was a second attempt to find a solution that would help No.8 grow. They were looking for a solution that can support a large number of unique tours that they were doing manually in giant spreadsheets that covered both itineraries and their costing models.

They’ve experienced a 43% growth in the number of sold tours, contributing to the 20% growth of their profit.

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If we were to handle the number of bookings we had when we started without the software, we would have a minimum of three people. At that time, we had one person managing that with software. We almost doubled the volume of the business in the following year and we only needed to add 50% time of one extra person.

In the 4 years of using Lemax for bookings, I don’t remember any instance where there has been an issue with bookings! This is extraordinary and amazing for both our Partners (2 of which are quoted on the NASDAQ) and Accommodation Providers.

Robert Ambroise
Robert Ambroise
Managing Director

With the volume of work and reservations they had to manage in their first year, they would need at least three people to do it, but with Lemax, they managed
to do it with only one person. With all rates, contracts, and special offers in one place, they can easily create quotes, be responsive and quick.

Automation and triggers help them be much more efficient; they are mistake-free, bringing great experience and collaboration to their partners.

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From the start, we were working together as partners with the same goal. We were open and honest so much so that it often felt as if we were working for the same company. This partnership enabled us to go live with Lemax within 6 months.

Hannah-Jane Ellery
Hannah-Jane Ellery
Group Project Manager

Simple customizations of the system allowed them to adapt as things changed with the pandemic situation. They could manage the process fully in the system on both sides of the world without countless spreadsheets and emails bouncing back and forth.

With Lemax they got both a business partner who supports their goals and a flexible and reliable solution which helps them automate business processes while they will be able to focus more on travel and customer experience.

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One of the most important things is, we now have a system that I am sure will be able to develop along the way as we develop as a company, product-wise. I have a good feeling that there won’t be a limit where we can take our company with Lemax.”

Marc Limschou
Marc Limschou
Managing Director

With the old way of work ClassicGolf made all the offers, invoicing, and payments manually. That meant that they were making errors when
calculating prices, or they’ve paid certain suppliers more than once. By error elimination, they stopped losing money on such mistakes,
directly impacting their revenue and cash flow.

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Lemax software allows us to be time-wise more efficient, we do fewer mistakes and we can focus more on the content and connections to our advisers and spend less time doing administration.

Mattej Valenčič
Mattej Valenčič
General Managing Partner, Luxury Slovenia

From the early days of the partnership, Lemax has been impacting Luxury Slovenia’s business by automation of their processes.

By automating their core operations, Lemax reduces the time spent on administration and manual work. This allows space for creative ideas that give extra value to their Customers and Partners, and more focus on the long-term future of their company and its growth.

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Error elimination from daily business using Lemax directly impacted ClassicGolf revenue

One of the most important things is, we now have a system that I am sure will be able to develop along the way as we develop as a company, product-wise. I have a good feeling that there won’t be a limit where we can take our company with Lemax
Marc Limschou
Marc Limschou

Managing Director
Classic Golf, Denmark

Indibleu gained efficiency and doubled the volume of managed bookings with less manpower

To me, as the owner of the company, having Lemax in place was crucial for success, it has been a key driver for us to improve our results and increase market share. ! It gives me the confidence that everything goes smoothly, I have the operations backup, so I can focus on other business initiatives. With the volume of work and reservations we had to manage in the first year, we would need at least three people to do it, but with Lemax, one could do it. We are mistake-free which is amazing for both our Partners (2 of which are quoted on the NASDAQ) and Accommodation Providers.
Robert Ambroise
Robert Ambroise

Managing Director
Indibleu, Mauritius

We have a reservation system that we can trust again!

From the start, we were working together as partners with the same goal. This partnership enabled us to go live with Lemax within 6 months. I am so relieved to have been managing the COVID-19 crisis in Lemax. The ability for us to customize areas of the system ourselves allowed us to adapt as things changed and to manage the process fully in the system on both sides of the world removing the need for countless spreadsheets and emails bouncing back and forth. We are excited to start using Lemax fully to operate tours moving forward!
Hannah-Jane Ellery
Hannah-Jane Ellery

Group Project Manager
The Albatross Group, UK, AU

No.8 Tours grew the number of sold tours by 43% since using Lemax

Lemax allowed us to add more tours, which had a direct impact on our business by ensuring new, additional revenue. With a 43% increase in the number of tours, our profit has grown by 20% since using Lemax. Because of Lemax, we were safe to invest in increasing not only the total number but also the quality of our tours.
Andy Somerville
Andy Somerville

Co-founder and CEO
No.8 Tours, New Zealand

Using Lemax for FITs now shows it’s strong side

Using the product over a year now I can clearly see the benefits, especially using Lemax for FITs now shows it's strong side. Cloud a.k.a. "anytime everywhere" is something I like the most about this software. And we love the people working for Lemax.
Oliver Riefler
Oliver Riefler

Founder
SETT Worldwide, Germany

Implementing Lemax was a crucial process for the whole company

Before we started using Lemax, we were already using a system, but the system was lacking some features, was old and was not updated anymore. Lemax team helped us to migrate to Lemax which was a crucial process for the whole company. Two things that are very important to me are the software updates, I like that new things and modules are added contentiously to the system. When we started working with Lemax, it had less features, but still it was our first choice. The second thing that is important to me, but even more important to my team, is the support! My team of 45 people is the one who is working with the system every day for 8 hours per day.
Pavle Markovic
Pavle Markovic

Managing Director
Ban Tours, Croatia

User friendly. Effective. With a dedicated support team!

Lemax support team are well versed on travel and implementation was a huge pleasure dealing with such a dedicated, knowledgeable team who find solutions on our behalf for every permutation. We were blown away and still are by Mate and his team. Loading of the system is easy and logic. The software is user friendly and effective.
Elaine Durr
Elaine Durr

Operations Director
World Leisure Holidays, South Africa

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