Lemax case study – Luxury Slovenia

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LUXURY SLOVENIA DMC SEES DIRECT IMPACT ON THE BUSINESS EFFICIENCY AFTER IMPLEMENTING LEMAX SOFTWARE

As a provider of the premium quality luxury tailor-made travel experiences, Luxury Slovenia DMC offers unrivaled service and advice to their clients on the most appropriate travel options to suit their needs. They are a Member of Virtuoso – specialists in the art of travel and Select In-Country Partners by Travel Leaders Group. With almost 20 years experience in luxury travel, they have developed a high level of expertise working with Agents, Tour Operators and Consumers globally.

For this Case study, we interviewed co-founders and General Managing Partners, Mattej Valencic and Matej Knific.

CUSTOMER CHALLENGE

As the company and its business grew, Mattej and Matej, were aware that they need assistance in staying fast and efficient. They did not have a clear overview of their sales and operations pipeline which made it challenging for them to drive the business strategy and achieve their goals.

The stated challenges impacted the scaling of their business as they lacked data-driven decisions, With this in mind, they started to look for a solution that would digitalize and automate their processes enabling them to work much faster and more importantly, become more customer focused and leverage the data they have for future growth.

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