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Travel agency system – 5 things it must have

In today’s world where technology is zooming forward, things that used to have been done manually are now taken care of by different computer systems. This allows us to use our time more efficiently and get our business on the way.

In case you’re the owner or an employee at a travel agency, you definitely need a good and reliable travel agency system.

While analyzing the needs of various travel agencies, we have come up with 5 important segments a travel agency system must cover:

1. Reservation management

Reservation management is the most important feature a travel company needs. We all know how difficult it is to land reservations. So, after you do, you need a powerful and flexible software system to help you track reservations from beginning to end.

You need to be able to track payments or issue any type of documents, whether we’re talking travel documents (quotations, vouchers, itineraries) or financial documents (invoices, payment confirmations).

This process is the core of your business and therefore needs to be organized and automated. The goal here is to provide customers with whatever service they are looking for.

2. Multiple sales channels

You are a travel agency. Your customers are private persons as well as other travel agencies. This means there is a whole lot of selling out there to do. Either people come to your office, or you get phone calls from your subagents, or people are browsing through your website. Of course, your subagents will get a commission. So, the question is – how to keep track of all of this?

When looking for a travel agency system, please think about all of these. You need to be able to sell both online and offline. You need to be able to sell to private persons, as well as to other travel agencies. You could take care of this manually, but as it is 2018, the travel agency system should do that for you!

3. Inventory management

What are you selling? How much of that do you have? At what prices? You got a notice about “stop sales”, how to manage it?

This is, actually, another thing a travel agency system should take care of for you. You will, of course, need to feed it the data, but it is one of the primary goals of a travel agency system to keep track of your inventory and not to allow overbooking. Of course, you will have allotments, you will be working with prepaid products, you will have products on inquiry, etc. A modern system should be able to take care of it all.

4. Flexibility

Computers are stupid. Computers can do only what software engineers program them to do. Software engineers, on the other hand, can only program something if they have a strictly defined process strictly limited by a set of rules.

As we all know, tourism cannot be limited by a strict set of rules. It is flexible! And it needs to be! “Hello, I would like this product that you are offering, but could you also give me another product which I cannot find on your website?” Of course you can. However, you might have a problem running that through your software system, because maybe it can’t provide you with a solution?

When looking for a travel agency system, make sure it is flexible. Make sure it will allow you to handle unexpected situations. Of course, no software system will be able to handle 100% of the situations, but it should be able to allow you to make exceptions and to take care of “special” cases.

5. Reports

You would be surprised how many companies do not have a full insight into their work. How many products have you sold? How much money have you made working with a certain travel agency? How many passengers did you bring to a certain supplier?

You need to know all these things. You need them because next year you can negotiate better terms for your company. You can get better prices, better commissions, etc. These all things lead to an improvement in your overall business results. And of course, this is your final goal. So, you need a travel agency system that can deliver all of these reports for you!

Travel agency system as a must-have tool for your business

By covering these five basic issues, the travel agency system quickly becomes a necessary tool for running your travel agency business. And this is good if you manage to find a quality and reliable system. So, please note that, when looking for a system, these are five things it must cover.

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3 comments
  1. Abdul Majid

    Hi, I’ am working in a company where expats have the number of the volume in the workforce. Aside of that, my Boss is a frequent traveler. The company is connected to a travel agency who process all the request being issued from our HR. Having all that said, I would like to know if it is possible for us to have the system where it will allow us to process reservation and issuance of tickets without connecting to travel agency? (GDS)

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