How many times did you go on an excursion organized by an agency and you were totally dissatisfied with the entire organization? The excursion did not go according to plan, you got the wrong room or you weren’t informed that the departure time for daily activities had changed and so on. I have to admit
Things you should think about when ordering tour reservation software customizations
No tour reservation software covers 100% of what you need, this is an IT rule so learn how to deal with it, that’s the way it is. Not giving yourself the time to think about customizations could cost you double as well as prolong the implementation process. One important thing – be realistic, don’t think
6 mistakes travel agencies make when creating online pricings
A common mistake travel web sites do is hiding real exact prices from their customers or not having automatically calculated prices. Tourists love seeing important information after just a few clicks (minutes) spent on your website. 1. Not having an exact calculation Your customers want to go on their trip, they’re
Create beautiful travel product itineraries that will convert more customers
More than 12% of visitors have said that the lack of clear and complete product descriptions is the reason why they close the window. Take this advice, start today and make your products the star of your website, as they should be! Name your products and use adjectives Step one is to come up with
11 questions you should ask your tour operator software vendor!
Before choosing a tour operator software, there are a few things that can help you make the decision. 1. How long have you been developing the software solution? Companies that have been developing a tour operator software solution for many years already have a reputation, their solution is consistent and trusted by many others. Also,
Loyalty programmes as a way to increase your travel company’s income
Loyalty programmes are used for improving your relationship with your customers and nurturing mutual trust. This is a two way communication which allows you to can achieve two things: get new customers to trust you, and (or) motivate existing customers to travel with you more often. So, you can either try to increase the share-of-wallet
How to deal with difficult customers
Unsatisfied customers will tell between 9 and 15 people about their experience. About 13% of unsatisfied customers tell more than 20 people. This is the reason why you have to be responsible and deal with all customers when they have something to say. Here are top 10 ways of how to do that.
10 reasons why tour operator software implementation fails
Have you ever wondered why software implementation fails? Have you ever been afraid of buying a travel software because of the possibility it might not work, having spent your money on nothing at the end? One of the main problems tour operators have is spending large sum of money on travel software that fails to
Why You Should Change Your Tour Operator Software
We have seen many prospects having outdated tour operator software that does not fit their needs, but they are reluctant about changing it. They are not even aware that this might be a huge problem when trying to keep up with their competitors. Here are the top reasons you should change your tour operator software: