Unsatisfied customers will tell between 9 and 15 people about their experience. About 13% of unsatisfied customers tell more than 20 people. This is the reason why you have to be responsible and deal with all customers when they have something to say. Here are top 10 ways of how to do that.
When is it time to repeat trainings for your online reservation system? 7 warning signs!
It usually happens that employees are only using a basic set of options of the online reservation system because during their first training, they tried too hard to go through basic features and were not able to focus and memorize more advanced ones. If you have selected a proper online reservations system vendor, your online reservation system solution
10 reasons why tour operator software implementation fails
Have you ever wondered why software implementation fails? Have you ever been afraid of buying a travel software because of the possibility it might not work, having spent your money on nothing at the end? One of the main problems tour operators have is spending large sum of money on travel software that fails to
What is the first step of implementing a travel software? Company’s culture!
Implementing travel software isn’t a one-time deal, it’s a continuous process that needs to be accepted by the whole organization. It’s difficult for a company to adopt new travel software if a different one, or none at all, was used previously. Looking from the business perspective, we wrote about training your staff for using travel
Why You Should Change Your Tour Operator Software
We have seen many prospects having outdated tour operator software that does not fit their needs, but they are reluctant about changing it. They are not even aware that this might be a huge problem when trying to keep up with their competitors. Here are the top reasons you should change your tour operator software:
How to treat corporate clients
We are all very happy when we manage to win in bidding and sign a contract with a big company. Of course it is a big success, but we have to be aware that it is just a starting point in the cooperation with corporate clients. Hard work has just begun. Corporate clients have some special
How to optimize a website for search engines
Moving your page up in Google search results has become a science of its own. However, that one place makes a great difference in number of people visiting your website, learning of your company and ending up as your customers. So, how to get there? How to optimize a website for search engines? Search engine
How To Extend Your B2B Network?
Expanding your b2b network is important; especially in the travel industry. Learn how to create a new, long-lasting B2B partner.
5 Tips On Improving Your Relationship With Suppliers
Relationship with suppliers is essential, especially in the travel industry. Here are 5 tips on how to improve your cooperation with them.